Invoices

This guide is for a participant. An invoice asks for payment for approved support. ThimbleCare shows the record and available PDF; money is paid outside the app.

Before you start

The worker needs an approved timesheet to make an invoice. See Checking and approving a timesheet. Sign in with your email code to read the record. A notice about an invoice does not itself approve a timesheet or pay anything.

Read an invoice on the web

1. Select My invoices from Home.
2. Use the worker and month filters if needed.
3. Open an invoice and check the worker, invoice number, support dates, lines, GST and total.
4. Select Open invoice PDF when it is available.
5. Select See the shifts on this invoice to open its timesheet record when linked.

If the PDF has not been made yet, the readable invoice stays on screen. Refresh later; an unavailable PDF control does not mean a file downloaded.

On the native phone app, open invoices from the available records menu. Use the PDF/download action offered there, or the web if that action is unavailable on your phone.

Who pays

• Self managed: arrange payment yourself using the invoice's details.
• Plan managed: your plan manager arranges payment. Ask your worker how they gave the invoice to the plan manager if you need to know.

An email request, queued delivery or private link is not proof of payment. Payment status reflects what the worker recorded; ThimbleCare does not check their bank for you.

If something looks wrong

Contact the worker before arranging payment. Issued invoice lines are locked. The worker may be able to void an eligible invoice and create a separate replacement. A replacement has its own number and record; the old invoice stays visible.

If a download or record cannot load, refresh or follow the error. Do not use another person's sign-in to get a copy. See Documents or Getting help.