Download documents and request your records

You can read and download records that your current account is authorised to access. A document saved to your device stays outside the app's access controls.

Download an available document

Open the relevant agreement, invoice or Documents entry.
Check the person, document title, date and status.
Choose the offered Download, Save or Share action when the file is ready.
Complete your browser or phone's save/share prompt.
Check that you can open the downloaded file and that it is the intended version.

Preparing means a file is not ready yet. A cancelled phone share dialog does not mean a file was sent. Some documents or export actions may be unavailable for your role or record status; do not assume a full account archive is offered.

Ask for access, correction or deletion

The privacy policy explains how to contact hello@thimblecare.com about your information. State what you need and a safe reply address. Do not send passwords, sign-in codes or extra health documents.

ThimbleCare may need to check your identity or authority. Some signed, financial or incident records must be retained, and a correction can be recorded alongside the original. Closing an account does not automatically erase every shared or downloaded copy.

Store and share carefully

Check the intended recipient before sharing. Use a private location on your device and avoid public links or shared downloads folders. A supporter can only request or receive records within their authority. Ask support if an expected document is missing or access appears wrong.