Create your account
This guide is for a support worker. Participants join from a worker's invitation and can use a password or emailed code. See Accepting an invitation for that path.
Before you start
Use an email address you can open, a phone number for account support and a password of at least 12 characters. Both web and native signup require the phone number. You do not need an ABN or a payment card to start the free trial for a new account.
On the web
- Open the worker sign-up page, headed Start your free 7-day trial.
- Enter Email address and Create a password.
- Enter Phone number. Australian numbers can start with 0. For other numbers, include the country code.
- Under Optional tips and trial updates, choose whether you want either of these:
- Email me setup tips, trial updates and plan offers.
- Text me setup tips, trial updates and plan offers.
- Both boxes start empty. You can leave both off and still create the account. Entering a phone number does not turn either choice on.
- Read the linked Terms of Use and Privacy Policy. The form explains that creating an account means agreeing to them.
- Select Start my free trial.
- If you see Check your email to keep going, open the confirmation email. Check your junk folder if needed. Send it again requests another email; it does not confirm that one arrived. After opening the email, select I've opened the email if that page is still open.
- Continue until you see Your free trial has started. Check Trial started and Trial ends. Then select Set up my practice and follow Set up your business.
The optional tips and offers choices are separate from sign-in messages and the app's record notifications. See Your account, security and notifications. Existing users are not automatically opted in by this new signup form.
An account request is not the same as a confirmed trial. If the page says Your trial has not been confirmed, select Try again. This checks the same trial; it does not restart or extend it.
On the native phone app
These steps apply to newly created accounts. An existing unfinished account may resume its saved setup path.
- On Welcome to ThimbleCare, tap Create an account.
- Read the Terms of Use and Privacy Policy using the buttons provided. The screen explains that creating an account means agreeing to them.
- Enter Email address and Phone number. Use an Australian number or include your country code.
- Enter the same password in Create a password and Type your password again.
- Under Optional updates, choose whether to turn on Email me setup tips, trial updates and plan offers or Text me setup tips, trial updates and plan offers. Both boxes start empty. You can leave both off.
- Tap Create account.
- If the app asks for email confirmation, enter the six-digit code from the latest email. Otherwise it continues with account setup.
- Wait while Starting your free trial. checks the verified account. Continue only after Your free trial has started. shows Trial started and Trial ends.
- Tap Set up my practice, then follow the ABN, identity, no-card information, notice and business-details steps. See Set up your business.
New worker accounts now confirm the trial before ABN on both platforms. The remaining setup screens differ. If Your trial has not been confirmed. appears, use Try again to check the same trial; it cannot restart or extend it. Save and stop leaves setup. If the original trial has ended, the app shows that original result rather than starting another trial.
If something goes wrong
- The button is unavailable. Check your email, phone number, password length and, on the native app, that both passwords match. The optional tips and offers boxes do not need to be ticked.
- You already have an account. Use Sign in. See Web or phone, and signing in.
- Too many attempts. Wait as the screen asks, then retry.
- You cannot confirm signup. Check the email address, use the newest confirmation and follow Getting help if needed.